stuck in "no internet connection"

[bbaibo]

can't play the game anymore because i stucked in no internet connection on login section over and over again. had deleted data and open again and it's still the same, anyone can fix this?

[Ollie]

Please contact support at [email protected] so we can clarify the information and assist you.

[Gabriel]

I am also experiencing this problem, was it resolved?

It says I've lost connection to the server and I need stable internet, but my internet is working normally

[Ollie]

Even if other applications on your smartphone work normally, the Internet speed that you need to keep stable may not be enough for the game.
This issue is complex, we are constantly doing something in this direction to reduce the requirements.
If this problem occurs, try reconnecting to your connection and restarting the game client.