Hi there! Please contact us via the email address info@skylore.com, so that we could help you with the issue. Please include your nickname, in-game ID and a screenshot of the issue.

Добрый день! Благодарим за информацию! 

I was playing now when my game crashed and started giving this "Failure to connect to the server", my internet is normal, many people are experiencing lag and having this problem to enter the game.