I can't join my character

[George]

hello, good afternoon. I'm having a problem where I can't log my character into Skylore. Other characters from the same account enter normally, but when trying to enter that specific character, the following message appears: "THERE WAS AN ERROR - We are already working to resolve it as soon as possible". I would like to know if there is any solution or understand what is going on. Thank you for your attention! :)

[Ollie]

Hello!

Does the problem still persist? If yes, please contact the technical support staff at [email protected]

In the letter, indicate the nickname of the character and the time when the error was received.