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I can't join my character


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hello, good afternoon. I'm having a problem where I can't log my character into Skylore. Other characters from the same account enter normally, but when trying to enter that specific character, the following message appears: "THERE WAS AN ERROR - We are already working to resolve it as soon as possible". I would like to know if there is any solution or understand what is going on. Thank you for your attention! :)
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